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If you have a DSL Modem and no other devices, such as a router connected
1 - Power off the modem using the on/off switch or by unplugging the power cord at the back of the modem.
2 - Shut down your computer.
3 - After all devices have been fully powered off for 30 seconds, turn just the modem on and wait for the power and DSL lights to turn green, (a full 2 minutes).
4 - Restart the Macintosh.

Power Cycle for DSL modem with router attached
Follow these steps below to power on and off your devices in the correct order:
1 - Shut down your computer.
2 - Verify that your modem is turned off (either by unplugging the power cord or by using a power switch on the modem).
3 - Unplug the power cord from the back of your router and confirm that the front panel lights turn off.
Note: At this stage, all devices (modem, router, and computer) should be powered off.
Wait for about 30 seconds..
4 - Plug in the modem's power cord. If there is an additional power switch required to power on your modem, be sure to use it to apply power and turn on the modem.
5 - Observe the indicator lights located on the modem and wait for the lights to stop blinking (a full 2 minutes). A light indicating Power, as well as DSL, should become solid to indicate a connection to your Internet Service Provider (ISP).
6 - Next, plug in the router's power cord. After after about 30 seconds, the Internet light (or WAN lights) on the front of the router, as well as additional lights on your modem, should turn on to indicate a connection.
7 - Turn on your Mac.

You can view a 3 minute video here if this is confusing to you or call Miss Mac.

If you have not resolved the issue with the steps above, contact your Internet service provider.

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